TebMobile

TEB bank, pioneer bank in Kosovo changed hundred of thousands people's banking experience by TEBMobile in 2015. Scroll to see all design processes.

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MY ROLE

Responsible for the experience strategy and designing of all wireframes, prototypes and flows in the mobile app as part of a UX team. Combined customer needs and business goals with balanced. Prioritised and negotiated features for launch and beyond. Lead the UX work, producing all major deliverables and presenting these to the client. 

  

PROJECT OWNER

TEB

DESIGN COMPANY

USERSPOTS

DURATION

6 MONTHS

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RESEARCH FINDINGS

Research team mainly focused on customer's insights. Customers, live in Kosovo, haven't experienced and known credit card before in their lifes. Six main requirements were identified and  explained

BE INFORMATIVE

Customers have not mastered the use of banking products. Therefore, the application should be instructive.

CONTROL & FOLLOW

Customers can not do the follow-up of products they apply. They can not make the minimum and maximum choice during credit card debt payment. They do not pay loan installments early.

BUDGET MANAGEMENT

Customers need an area where they can easily track their income and expenses

CAMPAIGN

TEB's loan products are described as campaigns by customers.

 

LEAD & CUSTOMER

The number of inactive customers are a lot, and only come to pay the branch

 

INNOVATIVE BANK 

TEB is described as innovative because of its products that is brought Kosovo.

 

BENCHMARK

Viewed and analyzed more than 50 applications to determine trends and to understand advantages and disadvantages. These applications are grouped according to the forefront features offered to customers.

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SITEMAP

The site map was created to define the scope of the project and to explain categories and functions to the client. Created flows and determined business scope with this map.

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UX STRATEGY

Research has shown that Kosovo users are uninformed about the the financial world. Strategy focused on dashboard that makes recommendation according to users needs. All parts of the dashboard has been designed to prevent users from complexity. Main functions in dashboard are differentiated by users needs.  

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FIRST IDEAS

After dashboard strategy was approved, we designed and tested more than ten samples in this process. Potential users has been reached by measuring the intelligibility of the final product.

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WIREFRAMES

Prepared more than 100 screens and 10 flows during the project. These screens were prepared as a mockup with a little more color in order to get a better feedback on user testing. You can find some features below the page.

Dashboard basically consists of three different elements. The first element shows financial status of users as income and expenses.

In the second part of the page content is divided into two different areas. Users can reach product informations and necessary actions without going to a different screen. Users are going to access to accounts, credit card and credit information in this area.

In the second tab, The financial calendar was created because research determined as crucial need. Users can follow their financial stuations and save transactions to ease their lives.

Users were unfamiliar the details of banking operations and functions so added detailed explanations below the functions to instruct functions and provide easy of use.

Application includes three products. Therefore, each product is designed according to the defined product requirements. Core informations were brought to the forefront. Detailed information has been identified as the secondary action. Determining the basic actions to be taken regarding the products shown in the fold.

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Designed some interactions to facilitate the users on each page containing process. If user enters the false functions, allowed to change function in the same screen without returning. Provide registration of trandes at every function.

 The most appropriate product offers the user unless user has got any one of the product on the dashboard

Provided to reach financial information without login if the user approved the confirmation.

Informed and helped users by giving steps of process if the process include more than one page. 

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VISUAL DESIGN

Color, icons and typography structure was created ​based on TEB Kosovo corporate identity. Also   different designs are prepared and presented to the customer. All of the pages are created through selected design. The guide was shared with the software team.

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