TEB bank, pioneer bank in Kosovo changed hundred of thousands people's banking experience by TEBMobile in 2015. Scroll to see all design processes.
Responsible for the experience strategy and designing of all wireframes, prototypes and flows in the mobile app as part of a UX team. Combined customer needs and business goals with balanced. Prioritised and negotiated features for launch and beyond. Lead the UX work, producing all major deliverables and presenting these to the client.
Research team mainly focused on customer's insights. Customers, live in Kosovo, haven't experienced and known credit card before in their lifes. Six main requirements were identified and explained
The site map was created to define the scope of the project and to explain categories and functions to the client. Created flows and determined business scope with this map.
Research has shown that Kosovo users are uninformed about the the financial world. Strategy focused on dashboard that makes recommendation according to users needs. All parts of the dashboard has been designed to prevent users from complexity. Main functions in dashboard are differentiated by users needs.
After dashboard strategy was approved, we designed and tested more than ten samples in this process. Potential users has been reached by measuring the intelligibility of the final product.
Prepared more than 100 screens and 10 flows during the project. These screens were prepared as a mockup with a little more color in order to get a better feedback on user testing. You can find some features below the page.
Dashboard basically consists of three different elements. The first element shows financial status of users as income and expenses.
In the second part of the page content is divided into two different areas. Users can reach product informations and necessary actions without going to a different screen. Users are going to access to accounts, credit card and credit information in this area.
In the second tab, The financial calendar was created because research determined as crucial need. Users can follow their financial stuations and save transactions to ease their lives.
Application includes three products. Therefore, each product is designed according to the defined product requirements. Core informations were brought to the forefront. Detailed information has been identified as the secondary action. Determining the basic actions to be taken regarding the products shown in the fold.
Color, icons and typography structure was created based on TEB Kosovo corporate identity. Also different designs are prepared and presented to the customer. All of the pages are created through selected design. The guide was shared with the software team.