TEB bank, pioneer bank in Kosovo changed thousands of people's banking experience with 4.5 app store rating.
The project goal was to build the first bank app for Kosova. The app aims to teach financial management and create an opportunity to acquire new users. I was in charge of the UX strategy and design of all screens, prototypes, and flows as part of a UX team. We begin with accumulating customer needs and business goals. As a leader of the UX team, I was also responsible for presenting all deliverables to the client.
TEB / Project Owner
Userspots / Design Agency
6 Months / Duration
Customers, live in Kosovo, haven't experienced digital financial management before so we found a few challenges to tackle with.
Help us to understand the scope of the project with created flows. Business scope is determined with this map.
User interviews and data have revealed that Kosovo's users are uneducated in the digital financial tools. The strategy focused on creating instructions. All parts of the dashboard have been designed to prevent users from uncertainty. The dynamic layout is built for different cases.
After the strategy had been approved, we designed and tested more than ten ideas in this process. We reached potential users to measure the usability and efficiency of ideas by conducting usability tests.
Designed 100+ screens and 10+ flow for the project. We built high-fidelity wireframes in order to get better feedback during user testing. You can find highlighted features below the page.
The dashboard is visually separated with two sections. The top one displays the financial status with income and expense data.
The second component splits the page into two different tabs. Users can access their product (accounts, credit card, and credit information) and necessary actions in the first tab.
In the second tab, the financial calendar provides users to follow their financial situations and saved transactions to ease their lives.
The application covers three main financial products. Every product is analyzed and most used features are highlighted in the detail pages. Even though users don't have enough experience to use the product, we placed more detailed information accessible within the page.
Color, icons and typography structure were created based on TEB Kosovo corporate identity. Also, different design options are prepared and presented to the client. The design guideline was shared with the software team.